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Customer Care Training Courses

Customer Care course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care. We will also explore how to deal with people professionally by enhancing interpersonal skills and customer care approach whether the customers in question are either internal or external.

AJ Training offer a range of hands on training courses and workshops delivered at our Rotherham training suite or on site at your location.

Levels

Introduction

Recognise who their customers are
State the importance of effective customer care
Understand the standards and procedures necessary to deliver effective customer care
The importance of first impressions
Developed the skills to communicate a supportive approach to customer care
Understand situations that cause customers to become difficult
Adapt approach to resolve customer problems
Devise a personal improvement plan More details..

Customer Care Training Courses Introduction

This 1 Day Course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care. We will also explore how to deal with people professionally by enhancing interpersonal skills and customer care approach whether the customers in question are either internal or external.

By the end of this workshop participants will be able to:

• Recognise who their customers are

• State the importance of effective customer care

• Understand the standards and procedures necessary to deliver effective customer care

• The importance of first impressions

• Developed the skills to communicate a supportive approach to customer care

• Understand situations that cause customers to become difficult

• Adapt approach to resolve customer problems

• Devise a personal improvement plan

Course designed for

Staff who deal with internal and external customers who wish to identify how to achieve high levels of Customer Care.

Customer Care Training Courses Pre-course Questionaire

Please assess each statement and select 'YES' if it lists a process you understand, if in doubt select 'NO'.

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If there is anything we can help with in the meantime, please call 01709 352307 or email: info@ajtraining.net.

Customer Care Training Courses Pre-course Questionaire

Based on your answers, the most appropriate course for you would be:-

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Prices

One Company

£820.00

per day

At our Rotherham training suite
Up to 12 delegates
Lunch and refreshments provided
Option to tailor content

Enquire Now

On-site Training

£765.00

per day + travel costs

Training at your chosen location
Up to 12 delegates
Hands on exercises
Option to tailor content

Price Estimate

Scheduled Course

£215.00

per delegate, per day

At our Rotherham training suite
Equipped training room
Lunch and refreshments provided

Book Now

Price Estimate

AJ Training standard rate is £765.00 + VAT. *

This includes:

Up to 12 delegates
Hands on exercises
Option to tailor content

* Rate excludes travel expenses, for an approximate on site price please add your details below.

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AJ Training - Booking Form

All bookings will be invoiced and payment is due 10 Days before the course date.

Following your booking you will receive an email confirming the details including course start times and location, we will attach a course overview, pre course questionaire, directions and an invoice.

Should you require assistance or wish to book multiple courses,
please call 01709 352307 or email info@ajtraining.net, we will be happy to help.

All bookings will be charged at the advertised rates.

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AJ Training - Schedule Course Booking

All bookings will be invoiced and payment is due 10 Days before the course date.

Following your booking you will receive an email confirming the details including course start times and location, we will attach a course overview, pre course questionaire, directions and an invoice.

Should you require assistance or wish to book multiple courses
please call 01709 352307 or email info@ajtraining.net and we will be happy to help.

All bookings will be charged at the advertised rates. The prices shown are per delegate, per day and exclude VAT.

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There are currently no scheduled courses. Please fill out the details below and we would be happy to scheduled a course around your availability.

Should you require assistance or wish to book multiple courses,
please call 01709 352307 or email info@ajtraining.net, we will be happy to help.

All bookings will be charged at the advertised rates. The prices shown are per delegate, per day and exclude VAT.

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Please complete the form below to enquire about one company / bespoke courses.

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AJ Training - Elearning

Our experienced training team have designed each package from the ground up, to ensure it delivers on content and is simple to follow. We always include both video and exercises to help you along the way.

Each of our paid courses comes with our full support, if you get stuck, want to check your understanding or require any additional information, this is all part of the service and our team are here to help!

eLearning package per user @ £39.99 Plus VAT
12 months online access

Course
Excel Introduction
Excel Intermediate
Excel Advanced

Outlook All in One Covers all levels in one course


PowerPoint All in One Covers all levels in one course

Word Introduction
Word Intermediate
Word Advanced

Buy now using the above PAYPAL links, once your payment is received we will email you your access details.

Business Packages

Although eLearning packages offer a great stand alone product we also offer anyone who attends a standard course the option of adding the complementing eLearning package for only £25.00.

For more information or multiuser access please :
Call : 01709 352307
Visit : Contact us page
Email : info@ajtraining.net

All trainer delivered courses include

Certificate of attendance
e-Mail support
Course notes

AJ Respond to all online bookings within 3 working hours, we will email you back to confirm prices, availability and content of the requested course.
Once confirmed we will forward joining instructions along with an invoice payable 10 days before the course date.

AJ Scheduled Course List

There are currently no active courses. Please call 01709 352307 or email info@ajtraining.net and we would be happy to schedule additional dates.

AJ Training - Booking Form

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Please complete the form below. If you have a date in mind please let us know by completing the "request date".

We will be in touch shortly to discuss your training needs and proposed date for the scheduled course.

Should you require assistance or wish to book multiple courses,
please call 01709 352307 or email info@ajtraining.net, we will be happy to help.

All bookings will be charged at the advertised rates. Prices quoted are per deletgate, per day.

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If there is anything we can help with in the meantime, please call 01709 352307 or email: info@ajtraining.net.

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Phone: 01709 352307
Email: info@ajtraining.net
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