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Customer Care for Managers Training Courses

By using a variety of discussions, role-plays and workshop exercises the course is designed to engage the delegates to think about their own performance as well as that of their staff. It stresses the importance of staff adopting positive attitudes and behaviours when it comes to achieving high levels of Customer Care, in line with the maintaining of operational objectives.

AJ Training offer a range of hands on training courses and workshops delivered at our Rotherham training suite or on site at your location.

Levels

Introduction

Identify different facets of Customer Care
Identify benefits of Customer Care
Recognise operational, behavioural and attitudinal standards
Positively reinforce desirable behaviours
Identify attitudes and behaviours More details..

Customer Care for Managers Training Courses Introduction

This 1 Day Course is ideally suited to Line Managers, Team Leaders and others in positions of authority who wish to embed Customer Care as part of their business culture.

By using a variety of discussions, role-plays and workshop exercises the course is designed to engage the delegates to think about their own performance as well as that of their staff. It stresses the importance of staff adopting positive attitudes and behaviours when it comes to achieving high levels of Customer Care, in line with the maintaining of operational objectives.

At the end of the course delegates will be able to;

• Identify different facets of Customer Care and discuss what happens when we get it ‘right’ and ‘wrong’
• Identify benefits of Customer Care to the Customer, Staff and Company
• Recognise operational, behavioural and attitudinal standards and discuss standards
• Positively reinforce desirable behaviours and identify how to correct individuals when standards are not being met
• Identify attitudes and behaviours to ensure that they fit Customer Care ideals.

Course designed for

This course is designed for anyone in a Managerial or Supervisory position wishing to identify the benefits of excellent Customer Care for customers, staff, management and their Company. It will increase the levels of Customer Care offered by their Company through adopting positive attitudes and behaviours for both themselves and their staff.

Customer Care for Managers Training Courses Pre-course Questionaire

Please assess each statement and select 'YES' if it lists a process you understand, if in doubt select 'NO'.

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Customer Care for Managers Training Courses Pre-course Questionaire

Based on your answers, the most appropriate course for you would be:-

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Prices

One Company

£820.00

per day

At our Rotherham training suite
Up to 12 delegates
Lunch and refreshments provided
Option to tailor content

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On-site Training

£765.00

per day + travel costs

Training at your chosen location
Up to 12 delegates
Hands on exercises
Option to tailor content

Price Estimate

Scheduled Course

£215.00

per delegate, per day

At our Rotherham training suite
Equipped training room
Lunch and refreshments provided

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Price Estimate

AJ Training standard rate is £765.00 + VAT. *

This includes:

Up to 12 delegates
Hands on exercises
Option to tailor content

* Rate excludes travel expenses, for an approximate on site price please add your details below.

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All bookings will be invoiced and payment is due 10 Days before the course date.

Following your booking you will receive an email confirming the details including course start times and location, we will attach a course overview, pre course questionaire, directions and an invoice.

Should you require assistance or wish to book multiple courses,
please call 01709 352307 or email info@ajtraining.net, we will be happy to help.

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All bookings will be invoiced and payment is due 10 Days before the course date.

Following your booking you will receive an email confirming the details including course start times and location, we will attach a course overview, pre course questionaire, directions and an invoice.

Should you require assistance or wish to book multiple courses
please call 01709 352307 or email info@ajtraining.net and we will be happy to help.

All bookings will be charged at the advertised rates. The prices shown are per delegate, per day and exclude VAT.

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Should you require assistance or wish to book multiple courses,
please call 01709 352307 or email info@ajtraining.net, we will be happy to help.

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AJ Training - Elearning

Our experienced training team have designed each package from the ground up, to ensure it delivers on content and is simple to follow. We always include both video and exercises to help you along the way.

Each of our paid courses comes with our full support, if you get stuck, want to check your understanding or require any additional information, this is all part of the service and our team are here to help!

eLearning package per user @ £39.99 Plus VAT
12 months online access

Course
Excel Introduction
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Outlook All in One Covers all levels in one course


PowerPoint All in One Covers all levels in one course

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Word Intermediate
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Buy now using the above PAYPAL links, once your payment is received we will email you your access details.

Business Packages

Although eLearning packages offer a great stand alone product we also offer anyone who attends a standard course the option of adding the complementing eLearning package for only £25.00.

For more information or multiuser access please :
Call : 01709 352307
Visit : Contact us page
Email : info@ajtraining.net

All trainer delivered courses include

Certificate of attendance
e-Mail support
Course notes

AJ Respond to all online bookings within 3 working hours, we will email you back to confirm prices, availability and content of the requested course.
Once confirmed we will forward joining instructions along with an invoice payable 10 days before the course date.

AJ Scheduled Course List

There are currently no active courses. Please call 01709 352307 or email info@ajtraining.net and we would be happy to schedule additional dates.

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Should you require assistance or wish to book multiple courses,
please call 01709 352307 or email info@ajtraining.net, we will be happy to help.

All bookings will be charged at the advertised rates. Prices quoted are per deletgate, per day.

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