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Telephone Skills Training Courses

Levels

Introduction

Identify how effective communication takes place
Recognise the importance of essential elements of communication and their impact when speaking with customers over the telephone
Identify key call standards, recognise their importance and manage these elements
Recognise how to manage difficult customers using a model which will help to achieve a positive outcome for both the delegate and the customer More details..

Telephone Skills Training Courses Introduction

The telephone is one of today’s essential Communication tools. Everyone creates an impression with both internal and external customers when using the telephone and customers who are dealt with professionally are more likely to remember you as their first choice of service provider.

This 1 Day Course aims to provide delegates with the attitude skills and knowledge to use the telephone as effectively as possible when communicating with customers. It provides delegates with structure and best practice whilst also exploring effective communication with both internal and external customers.

During the day delegates will also explore what makes customers complain or be ‘difficult’. Here we will look at empowering delegates with an understanding of what actually takes place when a customer complains, and a model to take away to help them manage complaining customers as effectively as possible, with a positive outcome for the business, themselves, and of course, the customer.

• Identify how effective communication takes place
• Recognise the importance of essential elements of communication and their impact when speaking with customers over the telephone
• Identify key call standards, recognise their importance and manage these elements
• Recognise how to manage difficult customers using a model which will help to achieve a positive outcome for both the delegate and the customer

Course designed for

This is course is designed for anyone who currently uses or will be using the telephone to communicate with both internal and external customers.

Telephone Skills Training Courses Pre-course Questionaire

Please assess each statement and select 'YES' if it lists a process you understand, if in doubt select 'NO'.

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Telephone Skills Training Courses Pre-course Questionaire

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Prices

One Company

£820.00

per day

At our Rotherham training suite
Up to 12 delegates
Lunch and refreshments provided
Option to tailor content

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On-site Training

£765.00

per day + travel costs

Training at your chosen location
Up to 12 delegates
Hands on exercises
Option to tailor content

Price Estimate

Scheduled Course

£215.00

per delegate, per day

At our Rotherham training suite
Equipped training room
Lunch and refreshments provided

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Price Estimate

AJ Training standard rate is £765.00 + VAT. *

This includes:

Up to 12 delegates
Hands on exercises
Option to tailor content

* Rate excludes travel expenses, for an approximate on site price please add your details below.

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All bookings will be invoiced and payment is due 10 Days before the course date.

Following your booking you will receive an email confirming the details including course start times and location, we will attach a course overview, pre course questionaire, directions and an invoice.

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All bookings will be invoiced and payment is due 10 Days before the course date.

Following your booking you will receive an email confirming the details including course start times and location, we will attach a course overview, pre course questionaire, directions and an invoice.

Should you require assistance or wish to book multiple courses
please call 01709 352307 or email info@ajtraining.net and we will be happy to help.

All bookings will be charged at the advertised rates. The prices shown are per delegate, per day and exclude VAT.

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Although eLearning packages offer a great stand alone product we also offer anyone who attends a standard course the option of adding the complementing eLearning package for only £25.00.

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Once confirmed we will forward joining instructions along with an invoice payable 10 days before the course date.

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